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Agent Engagement

Engage Agents to Drive Exceptional Customer Service

Engaged employees are more motivated, productive, and committed to providing excellent customer service. They are more likely to go above and beyond for customers, resulting in higher customer satisfaction and retention rates.

Gather Employee Feedback with Pulse Checks
Administer frequent, one-question surveys, providing insight into how your employees are thinking and feeling. Create your own or leverage Proponisi’s best practice bank.
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Create a Culture of Finding People Doing Something Right 
Publicly recognize peers and employees with an achievement and an encouraging message. Create your own Shout Outs or leverage Proponisi’s GIF emojis. 
Reinforce your Mission and Values 
Brand agent & supervisor dashboard with company logo. Remind employees of Mission Statements, Core Values, Visions and Values. 
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Connect Agents with Friendly Competition 
Motivate agents to strive for higher levels of performance, as they compete against their colleagues for top spots on the leaderboard. Agents can launch 1 on 1 matches. 
Challenge Agents and Encourage Self-Improvement
Agents can choose which challenges they want to participate in, and can help to keep them engaged and motivated. Level-up and earn experience points.
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Give your Agents a Clear View of their Performance
Provide agents with a clear view of their performance, giving them the insights they need to excel. With just a few clicks, agents can access their key performance indicators (KPIs), targets, and trend lines, allowing them to easily monitor their progress and adjust their approach as needed.
Take Your Contact Center to the Next Level
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