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Coaching Cures Contact Center Challenges

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Customers as Coaches 

Customer Driven Manager

A Voice of the Customer solution that collects customer feedback and shares it directly with the agent. ​

Best-in-class VoC users sport 292% greater employee engagement rates. - Aberdeen Group

Engaging Coaching Tools 

Top Rep 

A Voice of the Customer solution that collects customer feedback and shares it directly with the agent. ​

Rigorous coaching system returns an 8% to 18% reduction in operational expense or increase in revenue. Non-coaching organizations experience a 40% repeat call rate on the same issues.

Coaching the Coach

TAMER 

A Voice of the Customer solution that collects customer feedback and shares it directly with the agent. ​