




Coaching Cures Contact Center Challenges
[insert description]
Customers as Coaches
Customer Driven Manager
A Voice of the Customer solution that collects customer feedback and shares it directly with the agent.
Best-in-class VoC users sport 292% greater employee engagement rates. - Aberdeen Group


Engaging Coaching Tools
Top Rep
A Voice of the Customer solution that collects customer feedback and shares it directly with the agent.
Rigorous coaching system returns an 8% to 18% reduction in operational expense or increase in revenue. Non-coaching organizations experience a 40% repeat call rate on the same issues.
Coaching the Coach
TAMER
A Voice of the Customer solution that collects customer feedback and shares it directly with the agent.
