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Coaching & Quality

Coach Agents to Improve Quality & Reach Their Full Potential

When coaching and quality are combined, they can help to create a positive feedback loop. Coaching can help agents to improve their performance and provide better customer service, which can lead to higher customer satisfaction, which in turn leads to better quality.

Document & Transform your 1-on-1 Meetings
Centralized platform for storing all of the notes and action items from the meetings, making it easy for managers to refer back to previous meetings and track progress. This allows managers to identify patterns and areas for improvement, and ensure that agents are receiving the support they need to excel.
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Deliver On-the-Spot Coaching of Important Issues
Enable managers to quickly address any problems that may arise, such as a customer complaint or an agent's poor performance, and ensure that the issue is resolved in a timely manner.
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Streamline Coaching with Automated Tips
Automated coaching tips can also be customized to the unique needs of each agent, providing a more personalized and effective coaching experience. 
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Coach the Coach
Access a comprehensive library of training content specifically designed for the contact center industry. Courses cover a wide range of topics including Soft Skills, Call Control, Time Management, Leadership, and Coaching. These foundational skills are essential for every role in a contact center and are developed by a dedicated team of industry experts. 
Ditch the Spreadsheets, Track and Measure Progress with Quality Forms
Create and manage quality forms for coaching in your call center. With Quality Forms, you can easily design and customize forms that align with your organization's standards and best practices. The forms can be used for coaching sessions, call evaluations, and to document agent performance.
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Take Your Contact Center to the Next Level
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