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People Software for
the Contact Center

Enhance customer satisfaction by nurturing loyal, informed, skilled, and engaged employees at every stage of their journey.

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Join our customer driven community
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Your platform improving agent and customer experiences. 
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AI-Powered

Empower your team with the knowledge & skills to succeed.
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Human-Centric

Measure customer satisfaction and boost your team's performance. 
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Work from Home Optimized

Engage agents to drive exceptional customer service. 
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Coaching & Quality

Coach agents to improve quality and reach their full potential. 
An evolution in contact centers that has people saying:
"A 'one-stop shop' for all our employees' needs."
"AMAZING! Achieve your business goals effortlessly."
"This platform is an absolute GAME-CHANGER!"
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"Gathering feedback from customers after they engage with your contact center is a no brainer. If you don’t, you are missing out on a valuable opportunity to gain a fresh, credible perspective on the customer experience your organization provides."

-Jon Bannerman, Call Center Manager at NTTA 

Recommended Resources
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Alarm Clock
Sunset Sailboats
Metrics that Matter for Contact Center Employee Retention in 2022
EBOOK
Podcast 84 - Unlocking the Four Drivers of High Average Handle Time (AHT)
PODCAST
Keep Calm & Sail On: Diffusing Irate Customers
SAMPLE TRAINING COURSE
Easy Integration

Connecting Proponisi with your workforce management, CX, and other systems brings insights into one place for the whole team to share. 

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Take Your Contact Center to the Next Level
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