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Easily Create and Organize Training Content
Build courses from scratch, or reuse content you’ve already created. Upload PowerPoint, Word, PDF, Audio, Video, and SCORM files. Group related courses into categories and folders and tag content for easy access. Set up curriculum paths and award certifications for completion.
Assess Knowledge & Track Learning Progress
Build your own quizzes, tests, and assignments to evaluate learners. Access a variety of reports including Course Overviews, Quiz Question Performance, Assigned Training Status, Trainee Performance & exportable Excel sheets. Reinforce content with Pop Quizzes.
Assess and Improve the Effectiveness of your Training Program
Conduct post-training surveys to gain valuable insights into how well your employees are retaining and applying the information they have learned. Identify areas where additional training may be needed to ensure agents are equipped to succeed in their roles.
Supplement your Content with Proponisi's Contact Center Training Library
Access a comprehensive library of training content specifically designed for the contact center industry. Courses cover a wide range of topics including Soft Skills, Call Control, Time Management, Leadership, and Coaching. These foundational skills are essential for every role in a contact center and are developed by a dedicated team of industry experts.
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