Coaching Software for Contact Centers
An employee engagement platform that empowers contact center leaders to connect to their people with their mission
Coaching Software for Contact Centers
An employee engagement platform that empowers contact center leaders to connect their people with their mission
Keeps teams focused
Surveys ON performance
Informs agent
Organizations experience
What we do
Explore Proponisi's Platform and Features
Employee Engagement
Our employee engagement module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs
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Training & Coaching
With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
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Voice of the Customer
Measure the Voice of the Customer, act on their responses, and analyze the data to improve processes and employee performance.
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Employee Engagement
Our employee engagement module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs
Training & Coaching
With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
Voice of the Customer
Measure the Voice of the Customer, act on their responses, and analyze the data to improve processes and employee performance.
Top Rep
Our gamification module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs.
Company Pulse Checks
Pulse checks give team members at any level of your organization a voice and offer leadership insights into engagement by role, team, or more.
Training
With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
What we do
Explore Proponisi's Platform and Features
Customer Coaching
We capture VoC data through multiple existing channels and empower your coaches to use it
Customer Coaching
We capture VoC data through multiple existing channels and empower your coaches to use it
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Easy Integration
Connecting Proponisi with your workforce management, CX, and other systems
Easy Integration
Connecting Proponisi with your workforce management, CX, and other systems
Read More
Metrics That Matter
Whatever metrics are important to your organization - Net Promoter Score (NPS)
Metrics That Matter
Whatever metrics are important to your organization - Net Promoter Score (NPS)
Read More
Easy Integration
Connecting Proponisi with your quality monitoring, CX, and other systems brings insights into one place for the whole team to share.
Passion is what drives us
Starts with leaders who understand that people in the contact center need joy more than they need KPIs, a sense of purpose more than sophisticated monitoring, and a champion more than a supervisor
Check out our podcast on Spotify, iTunes & SoundCloud!
our focus
An Informed Coach
The Four-Minute Customer, by Proponisi founder and CEO, Michael J. Tamer, gets the contact center focus back to where it should be: on the people providing care.
Testimonials
Curious what people say about us & our services?
I used to worry about all the team members who weren’t meeting standards. Now I look forward to seeing how many have far surpassed them.
Doug Johnson 
The Four Minute Customer is a must for all levels of leadership in sales and service trying to take their organizations to the next level.
Rick HerringtonNational Director of Technology, HNTB
CDM
FREE E-Book
Download our FREE e-book to improve customer service ratings and decrease turnover via 3 metrics: positive culture, employee satisfaction & targeted coaching.
Our Mission
Enterprise product solutions and professional services
Our platform helps agents meet your mission and achieve their personal potential. Our agent dashboard makes performance metrics accessible and engaging, promoting adoption—because tech that isn’t used isn’t useful.
Our plan is for you to love us too. We strive to deliver superior service and support.
Let's discuss now
Get in touch with us
Thank you for connecting!
We answer all email and requests as soon as possible. You can also reach us by phone; click the link below to give us a call.