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Your Contact Center's New Best Friend

Your Contact Center's New Best Friend

Budget

Budget

Empower your agents.
Wow your customers.

Proponisi helps contact centers train, coach, and engage agents to improve customer service experiences.

Join our customer driven community

Your platform improving agent and customer experiences.

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Training & Development

Empower your team with the knowledge & skills to succeed.

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Customer Satisfaction Surveys

Measure customer satisfaction and boost your team's performance.

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Agent Engagement

Engage agents to drive exceptional customer service.

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Coaching & Quality

Coach agents to improve quality and reach their full potential.

Easy Integration

Connecting Proponisi with your workforce management, CX, and other systems brings insights into one place for the whole team to share.

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"Gathering feedback from customers after they engage with your contact center is a no brainer. If you don’t, you are missing out on a valuable opportunity to gain a fresh, credible perspective on the customer experience your organization provides."

-Jon Bannerman, Call Center Manager at NTTA

Recommended Resources

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Sunset Sailboats

Metrics that Matter for Contact Center Employee Retention in 2022

EBOOK

Podcast 84 - Unlocking the Four Drivers of High Average Handle Time (AHT)

PODCAST

Keep Calm & Sail On: Diffusing Irate Customers

SAMPLE TRAINING COURSE

Take Your Contact Center to the Next Level

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