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Your platform improving agent and customer experiences.
Connecting Proponisi with your workforce management, CX, and other systems brings insights into one place for the whole team to share.
"Gathering feedback from customers after they engage with your contact center is a no brainer. If you don’t, you are missing out on a valuable opportunity to gain a fresh, credible perspective on the customer experience your organization provides."
-Jon Bannerman, Call Center Manager at NTTA