A Customer Driven Solution
At a high level, our Customer Driven Manager (CDM) platform captures feedback from your customers, analyzes that feedback to gain insights, and makes it actionable for your entire organization.
What makes CDM really special is its ability to leverage customers to help improve customer experience in the contact center one agent and one transaction at a time.
Software that supercharges Customer Experience (CX) where it matters most: the contact center.
WOW YOUR CUSTOMERS
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Reserve your free copy of The Four-Minute Customer by Proponisi founder and CEO, Michael J. Tamer.
Why the Contact Center?
12
It takes 12 positive experience to make up for one unresolved negative one.
-"Understanding Customers”
by Ruby Newell-Legner.
74%
After a negative experience over the phone, 74% of consumers are likely or very likely to choose another business.
-Invoca
$62B
Each year, $62 billion is lost by U.S. companies due to bad customer service.
-New Voice Media
2X
News of bad customer service reaches more than two times as many ears as praise for a good service experience.
-White House Office of Consumer Affairs