Coaching Platform

for Contact Centers. 

Intelligent solutions for improving customer service experiences. 

Check out our podcast:  The Contact Center Coach

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Much More Coaching 

Coaching is an essential tool for achieving contact center success. It has a crucial effect on the agent’s satisfaction, motivation and performance, helping develop reproducible skills that can work with every customer, every conflict, and every time. 

Customers as Coaches 

Customer Driven Manager

A Voice of the Customer solution that collects customer feedback and shares it directly with the agent. 

Best-in-class VoC users sport 292% greater employee engagement rates. - Aberdeen Group

Engaging Coaching Tools 

Top Rep 

Cloud-based performance management solution that leverages KPIs to contact center performance and front-line engagement.

Rigorous coaching system returns an 8% to 18% reduction in operational expense or increase in revenue. Non-coaching organizations experience a 40% repeat call rate on the same issues.

Reserve your free copy of The Four-Minute Customer by Proponisi founder and CEO, Michael J. Tamer.

Why the Contact Center?

 

12

It takes 12 positive experiences to make up for one unresolved negative one. 

-"Understanding Customers”

by Ruby Newell-Legner.

74% 

After a negative experience over the phone, 74% of consumers are likely or very likely to choose another business.

-Invoca

$62B

Each year, $62 billion is lost by U.S. companies due to bad customer service. 

-New Voice Media

2X

News of bad customer service reaches more than two times as many ears as praise for a good service experience.

-White House Office of Consumer Affairs

Are you Customer Driven?

QUICK LINKS

817-442-8202

Copyright © Proponisi 2017