Coaching Software for Contact Centers

An employee engagement platform that empowers contact center leaders to connect their people with their mission

Coaching Software for Contact Centers

An employee engagement platform that empowers contact center leaders to connect their people with their mission

A Holistic Approach to Contact Centers

Starts with leaders who understand that people in the contact center need joy more than they need KPIs, a sense of purpose more than sophisticated monitoring, and a champion more than a supervisor.

Keeps teams focused
Surveys ON performance
Informs agent
Organizations experience
What we do
Explore Proponisi's Platform and Features

Employee Engagement

Our employee engagement module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs
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Training & Coaching

With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
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Voice of the Customer

Measure the Voice of the Customer, act on their responses, and analyze the data to improve processes and employee performance.
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Employee Engagement

Our employee engagement module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs

graduation on top

Training & Coaching

With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.

person using a

Voice of the Customer

Measure the Voice of the Customer, act on their responses, and analyze the data to improve processes and employee performance.

top rep leader

Top Rep

Our gamification module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs.

pulse checks software

Company Pulse Checks

Pulse checks give team members at any level of your organization a voice and offer leadership insights into engagement by role, team, or more.

proponisi training application

Training

With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.

What we do

Explore Proponisi's Platform and Features

Customer Coaching

We capture VoC data through multiple existing channels and empower your coaches to use it

Customer Coaching

We capture VoC data through multiple existing channels and empower your coaches to use it
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Easy Integration

Connecting Proponisi with your workforce management, CX, and other systems

Easy Integration

Connecting Proponisi with your workforce management, CX, and other systems
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Metrics That Matter

Whatever metrics are important to your organization - Net Promoter Score (NPS)

Metrics That Matter

Whatever metrics are important to your organization - Net Promoter Score (NPS)
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Easy Integration

Connecting Proponisi with your quality monitoring, CX, and other systems brings insights into one place for the whole team to share.

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Your People are the Solution

Our Platform is Easy and Fun to Use

Technology is only useful if people use it. That’s why we’re obsessed with our clients’ adoption rates. From simple interfaces to engaging team games and lighthearted challenges, we make the important work of effectively serving customers a joy.

Passion is what drives us

Starts with leaders who understand that people in the contact center need joy more than they need KPIs, a sense of purpose more than sophisticated monitoring, and a champion more than a supervisor

Podcast

The Contact Center Coach

Play Video
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Apple Podcast

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Soundcloud Podcast

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Spotify Podcast

the contact center

Companies Increasing Performance with Purpose

our focus

An Informed Coach

The Four-Minute Customer, by Proponisi founder and CEO, Michael J. Tamer, gets the contact center focus back to where it should be: on the people providing care.

the four minute
Testimonials
Curious what people say about us & our services?
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FREE E-Book

Download our FREE e-book to improve customer service ratings and decrease turnover via 3 metrics: positive culture, employee satisfaction & targeted coaching.

Our Mission

Enterprise product solutions and professional services

Our platform helps agents meet your mission and achieve their personal potential. Our agent dashboard makes performance metrics accessible and engaging, promoting adoption—because tech that isn’t used isn’t useful.

Our plan is for you to love us too. We strive to deliver superior service and support.

Let's discuss now
Get in touch with us
Thank you for connecting!

We answer all email and requests as soon as possible. You can also reach us by phone; click the link below to give us a call.