Coaching Software for Contact Centers
An employee engagement platform that empowers contact center leaders to connect their people with their mission
Coaching Software for Contact Centers
An employee engagement platform that empowers contact center leaders to connect their people with their mission
Employee Engagement
Training & Coaching
Voice of the Customer
Employee Engagement
Our employee engagement module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs
Training & Coaching
With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
Voice of the Customer
Measure the Voice of the Customer, act on their responses, and analyze the data to improve processes and employee performance.
Top Rep
Our gamification module rewards short term and long term performance, encourages positive team interaction, and integrates mission-critical KPIs.
Company Pulse Checks
Pulse checks give team members at any level of your organization a voice and offer leadership insights into engagement by role, team, or more.
Training
With dispersed workforces becoming the norm, a robust, digital-first training program is essential. Our training content is accessible and effective.
Explore Proponisi's Platform and Features
Customer Coaching
Customer Coaching
Easy Integration
Easy Integration
Metrics That Matter
Metrics That Matter
Easy Integration
Connecting Proponisi with your quality monitoring, CX, and other systems brings insights into one place for the whole team to share.
Our Platform is Easy and Fun to Use
Technology is only useful if people use it. That’s why we’re obsessed with our clients’ adoption rates. From simple interfaces to engaging team games and lighthearted challenges, we make the important work of effectively serving customers a joy.
Starts with leaders who understand that people in the contact center need joy more than they need KPIs, a sense of purpose more than sophisticated monitoring, and a champion more than a supervisor
Companies Increasing Performance with Purpose
An Informed Coach
The Four-Minute Customer, by Proponisi founder and CEO, Michael J. Tamer, gets the contact center focus back to where it should be: on the people providing care.
FREE E-Book
Download our FREE e-book to improve customer service ratings and decrease turnover via 3 metrics: positive culture, employee satisfaction & targeted coaching.
Enterprise product solutions and professional services
Our platform helps agents meet your mission and achieve their personal potential. Our agent dashboard makes performance metrics accessible and engaging, promoting adoption—because tech that isn’t used isn’t useful.
Our plan is for you to love us too. We strive to deliver superior service and support.
We answer all email and requests as soon as possible. You can also reach us by phone; click the link below to give us a call.