Meet Harmoni — Your Agent’s Champion, Every Step of the Way
Pre-Onboarding
Loyalty Starts Before Login
Harmoni builds early trust with agents before Day 1 — turning first impressions into long-term intent.
-
Reduces Day 1 no-shows by 22% through early connection
-
Delivers expectations, tools, and culture — before the first shift
-
Creates a sense of belonging before training even begins
Harmoni Isn’t Just Friendly — It’s Financially Brilliant
50%
Reduction in Agent Attrition
6+ Hours
Saved per Supervisor Weekly
30%
Faster Ramp-Up Time
40%
Increase in Agent Engagement
100%
Of Calls Automatically QA Scored
50%
More Effective Coaching Conversations
What Harmoni Does for Your Agents and Supervisors
Built to Fit. Built to Protect.
Easy to Integrate
Connecting Proponisi with your workforce management, CX, and other systems brings insights into one place for the whole team to share.
Enterprise-Grade Security, Built for Trust
Your contact center handles sensitive conversations. We protect them — with the same standards trusted by federal agencies and healthcare providers.
When People Feel Supported, They Don’t Leave.
“69% of employees say they would work harder if they felt their efforts were better recognized by their manager.”
— Gallup
Turnover Is Optional.
Make staying the easiest option.