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Revolutionizing Contact Centers with AI-Powered Solutions for Superior Customer and Employee Experiences.

Where AI Meets Human Excellence

Revolutionizing Contact Centers with AI-Powered Solutions for Superior Customer and Employee Experiences.

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TRUSTED BY:

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People Software for the Contact Center

Proponisi blends AI-powered solutions with human expertise to unlock the full potential of your team and technology, ensuring everyone from agents to customers experiences the best performance and service.

Empower your frontline heroes.

Proponisi equips agents with automated training, real-time feedback, and gamification tools.

Boost job satisfaction and reduce turnover.
Increase agent engagement.
Improve agent performance
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One-Stop Contact Center Solution

Consolidate, Save Money, and Simplify Your Contact Center Operations

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Customer 

Experience

Gather customer feedback, resolve issues, and automate notetaking to enhance service quality. Equip agents with a robust knowledge base and promote efficient self-service channels.

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Training & Communication

Create, distribute, and manage training content easily. Communicate changes effectively and support agents with a robust knowledge base.

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Coaching & Performance

Real-time performance data, automated coaching tips, and personalized shout-outs. Streamline documentation and enhance the effectiveness of coaching sessions.

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Auto-Quality Assurance

Automate quality assurance with detailed reporting and compliance tracking. Customize QA processes and provide immediate feedback for improvements.

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Employee 

Engagement

Monitor morale, motivate with leaderboards, and encourage friendly competition. Reward achievements and gather valuable feedback for continuous improvement.

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AI Analytics

& Insights

Leverage AI to boost efficiency and cut costs. Empower management with detailed insights and customized data access.

An evolution in contact centers that has people saying
"AMAZING! Achieve your business goals effortlessly."
"A 'one-stop shop' for all our employees' needs."
"This platform is an absolute GAME-CHANGER!"
Easy to Integrate 
Connecting Proponisi with your workforce management, CX, and other systems brings insights into one place for the whole team to share. 
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Discover the Superpower of Time.

Time is your most valuable resource, and at Proponisi, we know how to make every second count. 

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Make Time

Make time by fostering loyalty. Proponisi creates a supportive and rewarding work environment with continuous development, recognition, and support, reducing turnover and freeing up time to focus on what truly matters.

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Save Time

Save time with skilled and informed employees. Proponisi’s automated training, instant feedback, and powerful knowledge base ensure your agents are always prepared, handling tasks efficiently and accurately to save valuable time.

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Maximize Time

Maximize productivity with engaged employees. Proponisi’s real-time feedback, gamification, and personalized coaching keep your agents motivated and focused, turning every second into an opportunity for exceptional performance.

Dance into the Future with Proponisi
Witness the perfect harmony between technology and human ingenuity. Experience the revolution in customer service and agent performance.
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