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Proponisi Content Apr 21, 20232 min readMaximizing Contact Center Performance with Coaching and DevelopmentIn the fast-paced world of contact centers, where agents handle an endless stream of customer inquiries, coaching can often take a back...
Proponisi Content Apr 5, 20232 min readThe Power of Microlearning: Enhancing Call Center Agent SkillsCall centers have always been a fast-paced and constantly evolving industry, with new technologies, products, and services introduced on...
Proponisi Content Apr 1, 20232 min read5 Mind-Blowing Call Center Stats You Need to Know Call centers play a vital role in customer service, sales, and marketing for businesses worldwide. They might seem like just another...