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Knowledge Base Best Practices: A Guide for Contact Center Success
In the dynamic and fast-paced world of contact centers, providing exceptional customer service is crucial. Agents are expected to resolve...
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Your Contact Center's New Best Friend
Your Contact Center's New Best Friend
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Jan 115 min read
Turnover Truth Bombs: 10 Savage Memes Every Contact Center Boss Needs to See
Memes, seemingly just humorous images on the surface, serve as profound windows into the hearts and minds of your hardworking contact...
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May 16, 20233 min read
10 Essential Talking Points for Your Next One-on-One with Contact Center Agents
In this article, we will explore ten essential talking points to help you navigate your next one-on-one session with contact center agents.
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May 5, 20232 min read
Beyond Engagement: How Gamification Can Drive Revenue Growth in Contact Centers
In this article, we explore the different ways in which gamification can be used to drive revenue growth in contact centers.
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Apr 25, 20233 min read
Why AI isn't Replacing Contact Center Agents Anytime Soon (According to AI)
*This article was written entirely by ChatGPT4 Picture this: you have a problem with a product you recently purchased and need to contact...
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Apr 21, 20232 min read
Maximizing Contact Center Performance with Coaching and Development
In the fast-paced world of contact centers, where agents handle an endless stream of customer inquiries, coaching can often take a back...
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Apr 5, 20232 min read
The Power of Microlearning: Enhancing Call Center Agent Skills
Call centers have always been a fast-paced and constantly evolving industry, with new technologies, products, and services introduced on...
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Apr 1, 20232 min read
5 Mind-Blowing Call Center Stats You Need to Know
Call centers play a vital role in customer service, sales, and marketing for businesses worldwide. They might seem like just another...
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