Proponisi Content Jan 184 minKnowledge Base Best Practices: A Guide for Contact Center SuccessIn the dynamic and fast-paced world of contact centers, providing exceptional customer service is crucial. Agents are expected to resolve...
Proponisi Content Jan 115 minTurnover Truth Bombs: 10 Savage Memes Every Contact Center Boss Needs to SeeMemes, seemingly just humorous images on the surface, serve as profound windows into the hearts and minds of your hardworking contact...
Proponisi Content May 16, 20233 min10 Essential Talking Points for Your Next One-on-One with Contact Center AgentsIn this article, we will explore ten essential talking points to help you navigate your next one-on-one session with contact center agents.
Proponisi Content May 5, 20232 minBeyond Engagement: How Gamification Can Drive Revenue Growth in Contact CentersIn this article, we explore the different ways in which gamification can be used to drive revenue growth in contact centers.
Proponisi Content Apr 25, 20233 minWhy AI isn't Replacing Contact Center Agents Anytime Soon (According to AI)*This article was written entirely by ChatGPT4 Picture this: you have a problem with a product you recently purchased and need to contact...
Proponisi Content Apr 21, 20232 minMaximizing Contact Center Performance with Coaching and DevelopmentIn the fast-paced world of contact centers, where agents handle an endless stream of customer inquiries, coaching can often take a back...
Proponisi Content Apr 5, 20232 minThe Power of Microlearning: Enhancing Call Center Agent SkillsCall centers have always been a fast-paced and constantly evolving industry, with new technologies, products, and services introduced on...
Proponisi Content Apr 1, 20232 min5 Mind-Blowing Call Center Stats You Need to Know Call centers play a vital role in customer service, sales, and marketing for businesses worldwide. They might seem like just another...