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Transform Training and Communication Effortlessly

Transform Training and Communication Effortlessly

Transform Training and Communication Effortlessly

Voice of the Customer (VoC)

Feedback In. Action Out. Automatically.

Capture feedback after every interaction and transform it into tickets, alerts, and coaching insights — without manual effort or delay.

100%

of post-contact surveys automatically analyzed

40%

faster follow-up on low scores

25%

improvement in CSAT over time

30%

drop in repeat contacts

20%

increase in coaching effectiveness

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Omnichannel Survey Collection

Collect feedback via IVR, SMS, and email to match how your customers prefer to respond.

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Sentiment & Keyword Analysis

Detects emotion and urgency in open-text responses — and flags what matters.

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Auto-Triggered Service Recovery

Low-score responses instantly generate tickets — no manual sorting required.

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Feedback-to-Coaching Link

Ties customer comments directly to QA and coaching — so insights don’t get lost.

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Supervisor Alerts & Notifications

Real-time alerts based on keyword triggers, score thresholds, or trends.

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Customizable Survey Builder

Create dynamic, branded surveys with logic, branching, and built-in analytics.

Turn feedback into action — before it turns into churn.

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