Proponisi Content May 163 min10 Essential Talking Points for Your Next One-on-One with Contact Center AgentsIn this article, we will explore ten essential talking points to help you navigate your next one-on-one session with contact center agents.
Proponisi Content Apr 212 minMaximizing Contact Center Performance with Coaching and DevelopmentIn the fast-paced world of contact centers, where agents handle an endless stream of customer inquiries, coaching can often take a back...