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100%
Coverage of customer interaction analysis
30%
Reduction in compliance violations
20%
Increase in customer satisfaction due to quality improvements
40%
More efficient QA process
Automated Quality Assurance
Full coverage analysis of customer interactions to ensure service quality.
Form Builder
Customize QA forms to fit your specific needs and manually run QA to supplement or review AI assessments for accuracy.
Dispute Process
Provide a mechanism for agents to challenge assessments, ensuring fairness and transparency in the QA process.
Real-Time Feedback
Provide immediate quality feedback to agents to foster quick improvements.
Reporting and Analytics
Detailed reporting tools for monitoring quality metrics and outcomes.
Compliance Tracking
Ensure all customer interactions meet regulatory and company standards.
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