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50%
Faster onboarding of new agents
30%
Increase in coaching effectiveness
20%
Improvement in performance post-coaching
25%
Reduction in time spent preparing for 1-on-1s
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_41,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/738077_check_complete_icon.png)
KPI Ingestion
Real-time display of performance data for immediate feedback and action.
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_41,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/738077_check_complete_icon.png)
Automated Coaching Tips
Provide instant, actionable guidance based on specific agent performance indicators.
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_41,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/738077_check_complete_icon.png)
Shout Outs
Enhance morale with peer-to-peer and supervisor recognition using customizable messages.
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_40,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/738077_check_complete_icon.png)
Coaching Documents
Facilitate timely coaching with ready-to-use templates and forms for performance improvement.
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_40,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/738077_check_complete_icon.png)
1-on-1 Documentation
Recognize short-term and long-term achievements and career progress.
![738077_check_complete_icon.png](https://static.wixstatic.com/media/e2cdd4_a40c065cbb4346fcbbd578ad4e630be0~mv2.png/v1/fill/w_40,h_40,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/738077_check_complete_icon.png)
Reporting and Analytics
Use detailed analytics to track coaching effectiveness and agent performance improvements.
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