top of page
direct_hit.gif

Enhance Performance with Real-Time Coaching

Deliver impactful coaching with real-time insights and automated guidance. Recognize and document agent performance efficiently.

50%

Faster onboarding of new agents

30%

Increase in coaching effectiveness

20%

Improvement in performance post-coaching

25%

Reduction in time spent preparing for 1-on-1s

738077_check_complete_icon.png

KPI Ingestion

Real-time display of performance data for immediate feedback and action.

738077_check_complete_icon.png

Automated Coaching Tips

Provide instant, actionable guidance based on specific agent performance indicators.

738077_check_complete_icon.png

Shout Outs

Enhance morale with peer-to-peer and supervisor recognition using customizable messages.

738077_check_complete_icon.png

Coaching Documents

Facilitate timely coaching with ready-to-use templates and forms for performance improvement.

738077_check_complete_icon.png

1-on-1 Documentation

Recognize short-term and long-term achievements and career progress.

738077_check_complete_icon.png

Reporting and Analytics

Use detailed analytics to track coaching effectiveness and agent performance improvements.

TRUSTED BY:

Conduent_logo.svg.png
download.png
Freedom_Mortgage1_Logo.jpg
640px-TTEC_Logo_Steel.png
images.png
bottom of page