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40%
Increase in agent engagement
35%
Improvement in achievement of KPI targets
25%
Higher job satisfaction rates
50%
Increase in peer-to-peer recognition
Pulse Checks
Regular assessments to monitor agent morale and engagement.
Leaderboards
Motivate agents with visual competitive rankings based on performance metrics.
1vs1 Games
Encourage friendly competition through direct challenges over KPIs.
Experience Points
Reward agents with points, level-up, and unlock avatars for completing training, hitting targets and answering Pop Quiz questions.
Achievements
Recognize short-term and long-term achievements and career progress.
Internal Surveys
Gather feedback on workplace conditions and agent satisfaction to inform management strategies.
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