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Motivate, Engage, and Recognize Success

Monitor morale, motivate with leaderboards, and encourage friendly competition. Reward achievements and gather valuable feedback for continuous improvement.

40%

Increase in agent engagement

35% 

Improvement in achievement of KPI targets

25% 

Higher job satisfaction rates

50%

Increase in peer-to-peer recognition

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Pulse Checks

Regular assessments to monitor agent morale and engagement.

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Leaderboards

Motivate agents with visual competitive rankings based on performance metrics.

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1vs1 Games

Encourage friendly competition through direct challenges over KPIs.

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Experience Points

Reward agents with points, level-up, and unlock avatars for completing training, hitting targets and answering Pop Quiz questions. 

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Achievements

Recognize short-term and long-term achievements and career progress.

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Internal Surveys

Gather feedback on workplace conditions and agent satisfaction to inform management strategies.

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